If you notice that certain categories are missing when pushing products from your catalog, it may be due to those not being synced into SparkShipping. This guide will walk you through the steps to refresh your categories by testing your credentials within SparkShipping.
Affected Platforms
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Shopify
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BigCommerce
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WooCommerce
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eBay, Magento 2, Miva and GunBroker
Solution: Test Your Credentials to Refresh Categories
Follow these steps to ensure that your categories are properly synced:
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Access Your Credentials
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Navigate to the Credentials page for your connected store within Spark Shipping (go to Sites, open your store and click Credentials in the left menu).
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Test Your Credentials
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Locate the section where your store credentials are listed.
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Click on the Test Connection button.
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This will trigger a job that re-syncs your categories and makes them available for selection.
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Wait for Synchronization
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The sync process may take a few minutes. Once completed, your missing categories should now be available on your catalog to push from.
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Notes
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This process syncs the categories that currently exist in your store. Spark Shipping also refreshes them automatically every 3 hours.
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For Shopify, only manual (custom) collections are synced. Automated (smart) collections are never available for selection.
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If categories are still missing after testing credentials, verify that they exist in your eCommerce platform and try the process again.
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If the issue persists, contact Spark Shipping support for further assistance.
By following these steps, you can quickly resolve missing category issues.