Adding and Managing Team Members

 Adding and Managing Team Members

You can give other people their own login to your Spark Shipping account instead of sharing one set of credentials. Each person you invite using their own email and sign-in, along with a role that controls what they can do. The owner keeps full access, including billing, and you decide how much the people you add can touch. This feature is in beta right now.

Where to find it

Click your name in the top-right corner of any page, then choose Team. That opens the Team Management page for your organization. It lists everyone who currently has access, shows any invitations that haven't been accepted yet, and gives you a panel for adding someone new. You can also find this management page under your profile page. 

What your plan includes

Every plan comes with a set number of user seats. Startup includes 1, Growth includes 5, and Premium includes 10. That count includes your own login, so on Startup the single seat is you, and on Growth you can add four more people before anything changes.

Go past your plan's included seats and each additional user is $50 a month. The Add Team Member panel keeps track for you. It shows how many seats your plan includes, how many you're using, and what the next user will cost. When you're still under your limit it says there's no additional cost. When adding someone would put you over, Spark Shipping asks you to confirm the $50 charge before it goes through.

Inviting a team member

In the Add Team Member panel, type the person's email, pick a role from the dropdown, and click Add Member. If they don't already have a Spark Shipping account, they'll get an invitation email with a link to set one up.

Until they accept, the invite sits under Pending Invitations with the role you chose and a countdown. Invitations expire after 7 days. If you sent one to the wrong address, use Cancel on that row to pull it back.

Once someone accepts, they show up in the Team Members list, where each row shows their name, email, role, when they joined, and when they last logged in.

Roles and what members can do

Every person on your team is assigned a role that determines their level of access and capabilities within the platform.

Built-In Roles

• Site Owner: The original account owner, with full, unrestrictive access to everything, including billing and subscription management.
• Admin: Can add and remove team members, manage custom roles, adjust individual permissions, and access all sites.
• Member: Can access all sites by default, but cannot perform administrative functions or manage other team members.

Custom Roles

• Tailored Permission Sets: Admins and Site Owners can create custom roles with specific groupings of permissions (e.g., Customer Service, Order Manager, or View Only).
• Reusable Assignment: Once a custom role is defined, it appears in the role dropdown menu alongside default roles and can be assigned to any new or existing team member.
• Layered Overrides: Custom roles bundle common permission sets together, but you can still apply per-member overrides on top of any assigned custom role.
  
  

By default the Member Role can get into the sites but is kept out of the riskier actions. You can adjust your default member settings under Member Permissions on this same page. Those settings only apply to the Member role. Admins and the Site owner always have full access, so the permissions don't change anything for them.

Member Permissions are grouped by area, and each one decides whether Members can take that kind of action:

• Automation: change price automation settings, product templates, and workflows.
• Billing: manage the credit card, subscription, and account settings.
• Orders: cancel, reprocess, and delete orders.
• Products: accept and reject mapping opportunities and manage auto-mapping rules.
• Sites: add and remove your e-commerce sites.
• Vendors: add and remove vendor integrations.

Managing Individual & Site Permissions for Team Members

Once a user accepts their invitation and appears in the Team Members list, you can fine-tune their access individually:

• Access Member Management: Click Manage from the actions column on the user's name/row in the Team Members table.
• Customize Individual Permissions: Grant or revoke specific permissions (such as Orders, Products, Vendors, or Billing) by checking or unchecking the checkboxes for that user.
• Manage Site Access: Under the Site Access section, specify which e-commerce sites the user can view or manage.
  • Default Setting: Users have access to All sites by default.
  • Restricting Access: Select Specific sites only to restrict access to chosen sites (e.g., Amazon Seller Central, Walmart, eBay Motors).

Changing a role or removing someone

Each row in the Team Members list has a role dropdown and a Remove button. To change what someone can do, pick a different role from the dropdown. To take away their access entirely, click Remove. Both options are open to admins and the Site owner. Members can see the team page but can't make these changes.