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Rithum (ChannelAdvisor) - Order Statuses

The product DC in Rithum (formerly ChannelAdvisor) is key to how orders sync into Spark Shipping.


When the order is pulled into Spark Shipping, Spark Shipping looks at the DC of each one item:

  • If the DC is designated as a dropship DC, Spark Shipping will proceed with sending the order to the vendor that is mapped to the DC within Spark Shipping. 
  • If the product is stocked at a DC that is designated as a Dropship DC, but that DC is not mapped to a vendor in Spark Shipping,  Spark Shipping will proceed with sending the order per the order routing logic within Spark Shipping. 
  • If the DC is mapped to a vendor but the product is not mapped to that vendor in Spark Shipping, Spark Shipping will also use the order routing logic within Spark Shipping.

To map DCs to Vendors, go to sites > click on the site name > Setup Vendor Locations (under Multi Location Configuration).

  • If the DC is not designated as a Dropship DC (for example a warehouse or FBA DC), Spark Shipping will NOT send that item to a vendor; the item is marked as Excluded.
  • If the order's distribution center type in Rithum is Externally Managed, Spark Shipping will NOT proceed with sending the order to a vendor.
  • If the Status of the order pulled from Rithum is Shipped, Spark Shipping will NOT proceed with sending the order to a vendor. Only orders with a shipping status of Unshipped or Partially Shipped are sent to vendors.