When products are mapped to Default Vendor Spark Shipping does not know what to do with them.
- Default Vendor is a system folder
- Your items should be allocated to the correct vendor
- Users should always have zero items in their Default Vendor if they want to avoid problems sending orders
How do items get in Default Vendor in the first place?
- If you added the item in the shopping cart first and did not push them from the vendor to the shopping cart, then this happens
- Spark always knows what items you have in your shopping cart, so if you did not push them from the vendor you must tell Spark what vendor they go to
- If you pushed items from the vendor through Spark, then this will not be an issue; it will automatically allocate to the correct vendor
How can I fix it if orders were processed through Spark but the item was in Default Vendor?
When you receive this error you'll want to go to the Order page in Spark Shipping, track which product is unmapped, and map this product to the correct vendor, then proceed to Reprocess the order. That will then send that order to the mapped vendor.
🎥See this video below on Default Vendor. It includes how to fix orders that were not sent because the items were not allocated to the correct vendor.
Support Training: Items and Orders in Default Vendor-How to Fix and reprocess
Time points in video:
0-2:25 Default Vendor and what it means
2:25-4:20 How to reprocess an order if you need to resend it to the vendor
4:20-end How to correct single items in Default vendor and use the U.I.to correct them (good for a few hundred items)