How do I read my invoice?

Your Spark Shipping invoices are fully automated and use prorated billing. When you upgrade or change your plan, Spark Shipping uses prorated billing to ensure you are only charged for the time you actually use each plan. This means we calculate the unused portion of your current plan and apply that as a credit toward your new plan, then charge you only for the remaining time at the new plan’s rate. As a result, you won’t be double-billed or lose any value from your previous subscription, everything is adjusted automatically to reflect your exact usage period.

Understanding Your Invoice:

• Base Plan: Every invoice includes a base monthly subscription charge.

• Add-ons: Additional charges may appear for:

  • Adding or removing Sites

  • Adding or removing Vendors

  • Product Overage (when exceeding your product limits)

Prorated Charges Explained:

• Adding a Service:

  • Example: If you add a vendor halfway through your billing cycle, you are only billed for half the monthly cost.

• Removing or Reducing a Service:

  • You'll receive a prorated credit reflecting the unused portion of the service.

Common Invoice Terms:

• Remaining Time Charges: Billing for the service from the time of change until your next billing cycle.

• Unused Time Credits: Credits issued for unused time after you've downgraded or removed a service.