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Ingram Micro - Common Errors

Connection Notes

  • When switching the environment (Test/Production) there is a different API Client ID and API Client Secret

Connection Error 

  • Error: "API Call to priceandavailability - 1603467 product status code: E (expected: ["S", "W"])"
    • Cause: The Ingram API is returning that you do not have access to Ingram Product ID 1603467
    • Solution:
      • Go to the Ingram portal to find an Ingram Part Number that you have access to
      • Update the Test SKU under credentials
  • Error: "The customer number provided on the API call does not match the registered customer number"
    • Cause: This message is coming from Ingram Micro. It says that the Customer Number you entered in your credentials does not match the Customer Number associated with your account. 
    • Solution: Contact your Ingram Micro Account Rep for your correct Customer Number.
  • Error: "Invalid API call as no apiproduct match found"
    • Cause 1: Your API Client ID does not have Approved access to the Ingram API
    • Solution 1: 
    • Cause 2: You do not have access to the Test SKU.
    • Solution 2: 
      • Contact your Ingram Representative and request test SKUs
      • Enter that SKU into the Test SKU field
  • Error: "Invalid shipping address. Please contact Ingram for more details"  
    (400 - {"errors":[{"id":"68015dc6-900a-4f0d-b87e-d3bbef4c7a28-bw0a10jqhp-2025-09-23T11:51:41.109-07:00","type":"/errors/validation-failed","message":"ERROR-SHIP-TO"}]})
    • Cause: This error usually means that the address provided on the transaction does not match what’s on USPS.
      • Example: buyer put their name in the “Company” field. Ingram requires the street address in addressline1, so the order failed validation.
    • Solution: Update the shipping address (check name, company, and full address) 

      • Ensure the actual street address (e.g., 650 Graham Road) is always in addressline1.

      • If no company name exists, leave the “Company” field blank or repeat the street address.

      • Re-send the PO once corrected.