Ingram Micro - Common Errors
Connection Notes
- When switching the environment (Test/Production) there is a different API Client ID and API Client Secret
Connection Error
- Error: "API Call to priceandavailability - 1603467 product status code: E (expected: ["S", "W"])"
- Cause: The Ingram API is returning that you do not have access to Ingram Product ID 1603467
- Solution:
- Go to the Ingram portal to find an Ingram Part Number that you have access to
- Update the Test SKU under credentials
- Error: "The customer number provided on the API call does not match the registered customer number"
- Cause: This message is coming from Ingram Micro. It says that the Customer Number you entered in your credentials does not match the Customer Number associated with your account.
- Solution: Contact your Ingram Micro Account Rep for your correct Customer Number.
- Error: "Invalid API call as no apiproduct match found"
- Cause 1: Your API Client ID does not have Approved access to the Ingram API
- Solution 1:
- You must first get Endpoint Approval. Learn more -> Ingram Micro - Credentials
- Cause 2: You do not have access to the Test SKU.
- Solution 2:
- Contact your Ingram Representative and request test SKUs
- Enter that SKU into the Test SKU field
- Error: "Invalid shipping address. Please contact Ingram for more details"
(400 - {"errors":[{"id":"68015dc6-900a-4f0d-b87e-d3bbef4c7a28-bw0a10jqhp-2025-09-23T11:51:41.109-07:00","type":"/errors/validation-failed","message":"ERROR-SHIP-TO"}]})
- Cause: This error usually means that the address provided on the transaction does not match what’s on USPS.
- Example: buyer put their name in the “Company” field. Ingram requires the street address in
addressline1
, so the order failed validation.
- Example: buyer put their name in the “Company” field. Ingram requires the street address in
- Solution: Update the shipping address (check name, company, and full address)
-
Ensure the actual street address (e.g., 650 Graham Road) is always in
addressline1
. -
If no company name exists, leave the “Company” field blank or repeat the street address.
-
Re-send the PO once corrected.
-
- Cause: This error usually means that the address provided on the transaction does not match what’s on USPS.