Each Spark Shipping plan includes a set number of SKUs. On current plans, SKUs over your allowance are billed automatically at the rate shown in the Cost Per Additional 10k Products row of your plan on your profile page. Some older plans instead put hard limits on SKU counts. To avoid unexpected charges or interruption of service, it is very important that each customer be aware of how many SKUs they have in their Spark database and manage this.
Once a customer reaches 70% of their total SKU allowance, we recommend that they implement a plan to either remove items from their shopping cart or upgrade to the next highest SKU plan.
Note: If you delete products in your shopping cart, you must notify support to run a purge process so that those items will no longer be shown in Spark Shipping and reflected in your SKU plan.
How do I know how many SKUs I am using in Spark?
-Open each site's Dashboard and look at the Total Products tile.
-Your SKU count is the total of these numbers across all of your sites. Your plan's allowance is listed as Products Included in the Subscription section of your profile.
What happens when I exceed my SKU count?
On current plans, syncing continues and the extra SKUs are added to your bill.
If your plan has a hard SKU limit, your Spark account will stop syncing data automatically, including vendors, items, and active orders, and your site pages show a message that you have gone over your limit, with an Update Subscription Plan link.
- This is an automatic process that support does not have any control over.
- You can either upgrade to the next highest plan temporarily, where sync will be restored immediately or delete products and have us run a purge
- The upgrade charge is pro-rated by the day, so if you need to restore sync ASAP this is the best route; you will not pay for the upgrade difference all at once
For more information on temporarily upgrading see this article:
I deleted several thousand SKUs in my Shopping Cart, how long before my SKU count is updated?
-It will not be updated until you notify support to run a purge; this process can take anywhere from 3 hours to 2 days depending on how many items you have.
Points to keep in mind:
- Your SKU count is the number of products in Spark across all of your sites. A product mapped to several vendors counts once (for example: Vendor A and Vendor B both carry SKU 12345 for the same product, this is considered 1 SKU), but the same SKU on two different sites counts twice
- Any SKUs being read from your shopping cart are counted against your SKU count even if they are in default vendor
- We recommend that you have a plan to address SKU capacity whenever you are at 70% of your SKU allowance