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Order Fulfillment Error - Timeout

Occasionally when Spark Shipping is attempting to send an order to a vendor the vendor becomes unresponsive. This will result in a Timeout error. 

 

A timeout error means Spark Shipping has not received a reply from the vendor in the allowed time. How long Spark Shipping waits depends on the vendor's integration.

The order is then put into an Error status, and the order messages show Error: Unable to send order to: (vendor name) followed by the timeout error.

 

You may want to talk with the vendor to be sure they did not receive this order then Reprocess the order.

 

This is caused by an issue on the vendors end such as an FTP server or API server becoming unresponsive. If this issue persists you'll want to make the vendor aware this issue is happening and include the time of day.