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      Order processing Common Errors

      SocketError - getaddrinfo: Name or service not known

      This error typically occurs when Spark Shipping is unable to connect to the vendor's server. It's usually a temporary server issue on the vendor’s side.
      • Try reprocessing the order manually a few minutes later by clicking on the "Reprocess" button. 
      • If the error persists, contact the vendor directly and let them know you're experiencing connection issues when sending the order.


      Unable to create Ship To Address - Invalid Ship To

      This is typically caused by an invalid or improperly formatted address.

      • Review the Ship To address.

      • Correct any formatting issues and reprocess the order.

      • If the error continues, contact McKesson support to identify validation requirements.

      OrderRejectedInvalidSku

      This error occurs when Spark Shipping tries to submit an order to the vendor, but the vendor's system does not recognize the SKU provided.

      - Check if the SKU is mapped correctly in Spark Shipping.

      - If everything it correct, contact Kroll support with your account number and the SKU to verify why it was rejected.