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Product and Order Refresh

Understanding Product and Order Refresh in Spark Shipping

What is Product Refresh?

The Product Refresh updates your product data in Spark Shipping. It runs in two ways:

  • Automatic Refresh: Occurs nightly starting at 7:00 PM Eastern and completes at varying times based on the number of product updates over the last 24 hours. Stores that have not received an order in the last 30 days are refreshed once a week instead, on Saturday at 11:00 PM Eastern.
  • On-Demand Refresh: You can manually trigger a refresh anytime by clicking the Refresh Products button on your Spark Shipping dashboard.

Important to Note:

  • Running an on-demand refresh does not affect the nightly automatic refresh schedule.
  • The automatic nightly refresh always begins at 7:00 PM Eastern and runs for a varying duration, depending on the volume of updates since the previous run.

Order Refresh

Order Refresh ensures your orders are synced accurately. Similar to product refreshes, orders are automatically updated at regular intervals throughout the day (every 15 minutes for stores that have received an order in the last 30 days, hourly for other stores), and you can manually trigger an update anytime with the Refresh Orders button on the dashboard.

If you have further questions or need assistance, please contact our support team.