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Refund Policy

  • Spark Shipping is a month-to-month, pay-as-you-go service so we don’t provide refunds. 
  • You are billed every 30 days for the service, regardless of usage. 
  • You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.
  • You can request an account cancelation any time by going to your Spark Shipping profile page. Your cancelation will be processed within 24 hours. 

 

About Credit Balances

  • There may be instances where Spark Shipping issues you an in-store-credit for services (example: downgrading your account plan after you have already been billed)
  • Your monthly account fees will automatically apply against any credit balances automatically
  • A credit balance or in-store-credit is non-refundable; if a user cancels before they have used up their credit balance, this balance will not be refunded to their payment card