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Updating Order Statuses

A guide to managing internal tracking and understanding the difference between Cart and Fulfillment statuses

The purpose of updating order statuses in Spark Shipping is for internal team tracking and notes only.

Changing a status within your dashboard does not send a notification to your vendor. For example, marking an order as Canceled in Spark Shipping does not cancel it with the vendor. All cancellations must be handled directly through the vendor's portal or communication channels.

Understanding Order Statuses

When viewing an order, you will see two primary status indicators. It is important to know what each represents:

  • Fulfillment Status: Indicates the communication progress between Spark Shipping and your vendor (e.g., On-hold, Vendor Not Found, or error). It tracks whether the order data has been successfully sent to and acknowledged by the supplier.

  • Shopping Cart Status: Reflects the current status of the order in your connected storefront (e.g., eBay, Shopify, or BigCommerce). This is pulled directly from your shopping cart's records.

  • Line Item Status: Represents the specific state of an individual product within an order. Because one order may contain items from multiple vendors, each line item has its own status (e.g., Complete, excluded, or On-Hold) to manage its specific journey independent of the rest of the order.

How to Update a Line Item Status

While the global order status is often automated, you can manually update statuses for individual line items for internal tracking:

  1. Navigate to the Orders page.

  2. Select the specific order you wish to view.

  3. Scroll down to the Order Items section.

  4. Click Edit next to the relevant Line Item.

  5. Select the new status from the dropdown menu.

  6. Click Update to save your changes.