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What to Expect?

Learn how Spark Shipping supports your business and discover the best practices for a successful, self-managed setup.

Our goal is to make Spark Shipping as much of a self-service product as possible. However, we are here every step of the way to help you succeed by answering questions, guiding you through the setup process, and sharing industry best practices.

To be successful, it is critical that customers take ownership of their instance and make every effort to learn the system. We have found that our most successful users follow these guidelines:

  • Take ownership: Spark is a powerful tool that requires time and attention to master.

  • Plan for setup: Most customers take an average of one month to get their site fully configured.

  • Scale responsibly: Avoid syncing too many listings at once. This is a deliberate process, as you must manually set categories or perform Amazon ASIN matching.

  • Verify Amazon ASINs: You are responsible for matching each ASIN correctly to prevent linking to the wrong product.

  • Focus your efforts: We recommend configuring one vendor at a time.

  • Monitor SKU limits: Keep an eye on your plan's SKU limits to avoid automated overage fees.

What Spark Support Does

  • Addresses bugs, errors, and technical troubleshooting.

  • Answers questions regarding software functionality.

  • Supports the product as a whole.

  • Incorporates user feedback into our product roadmap and feature requests.

What Spark Support Does Not Do

  • Set up vendors or enter account credentials on your behalf.

  • Handle manual SKU mapping.

  • Contact your vendors to resolve account-specific issues.

  • Manage your external shopping carts, sales channels, or shipping settings.

  • Delete items from your sales channels.

  • Provide SEO services or improve product descriptions and data.

Support Information

  • Hours: Spark Shipping Support is open Monday–Friday, 9:00 AM – 5:00 PM (EST). We are closed on weekends.

  • Contact: Please send all support issues to support@sparkshipping.com.

  • Priority: Tickets are answered based on priority and the nature of the problem.

  • Self-Service: Many answers to common questions can be found in our Knowledge Base.